Managing Payment Methods

Manage your payment methods from the Billing page in Settings. You can update your credit card, view your current subscription status, and access your billing portal for detailed invoice history.

Accessing Billing Settings

1. Click Settings in the left sidebar.
2. Select the Billing tab.

The Billing page shows an overview of your subscription:

• Your current plan name and billing interval (monthly or annual)
• Next billing date
• Usage meters for leads, traffic, and domains
• Links to upgrade or manage your subscription

Updating Your Payment Method

1. On the Billing page, click Manage Subscription (or the equivalent link to the billing portal).
2. You will be taken to a secure portal where you can:

• Add a new credit or debit card
• Remove an existing payment method
• Set a different card as your default payment method
• View and download past invoices

Changes to your payment method take effect immediately. The next charge (subscription renewal, credit purchase, or auto-rebill) will use the updated payment method.

Payment Failures

If a subscription payment fails (for example, due to an expired card or insufficient funds), the system will automatically retry several times over the next few days. During this period, your account status changes to past due.

What Happens During Past Due Status

• Your funnels stop accepting new leads.
• Your dashboard is locked with a message explaining the payment issue.
• You will receive email notifications about the failed payment.

Resolving a Payment Failure

1. Log in to your account. You will see the locked dashboard with instructions.
2. Click the link to update your payment method or re-subscribe.
3. Enter a valid payment method and complete the process.
4. Once payment is confirmed, your account is restored to active status and your funnels resume accepting leads.

Invoices and Receipts

All invoices are available in the billing portal. You can view the invoice details and download PDF receipts for your records. The portal shows your complete billing history, including subscription charges and credit purchases.

Good to Know

• Only account owners can access billing settings. Team members (sub-users) do not see the Billing tab.
• The billing portal is a secure, hosted page separate from the LeadCapture dashboard. Your card information is never stored on LeadCapture's servers.
• If you need to switch from monthly to annual billing (or vice versa), you can do so by upgrading to the same plan with a different billing interval from the Upgrade page.
• Credit purchases and auto-rebill charges also use your default payment method.
• If you have questions about a specific charge, contact our support team with the invoice number and we will help resolve it.